Terms and Conditions

Terms and Conditions

General Policy
These are Dentronsystems.com’s (“Dentron”, "Dentron Systems", “we”, or “our”) Standard Return Policies applicable only to products purchased by you directly from the Dentronsystems.com (dentronsystems.pinnaclecart.com) website.

·         All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting Dentron Systems at the following 225-612-8300 or support@dentronsystems.com.

 

·         Products that are not eligible for return will be sent back to you at your expense if received by us under these conditions:

o    Any product not purchased from Dentronsystems.com

o    Any product without a valid, legible serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number

o    Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

o    Any product from which the UPC code has been removed from its packaging

o    Any product that exhibits physical damage

o    Any product for which you have submitted a mail-in rebate

Mail-In Rebate Policy
Any product offering a mail-in rebate is not returnable to Dentron once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Combo, Bundle and Kit Specials
Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount. 

Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable Dentronsystems.com Return Policy Period for that individual item. 

If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.
For example: if your combo/bundle/kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your RMA refund amount.

Out-of-Stock (Back-Order) Items
If Dentron no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Dentron can send you a comparable replacement item, or 2) Dentron can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Quantity Purchases
While Dentron is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.

Table of Contents

Dentron Return Policies

Standard Return Policy
Limited Replacement Only Return Policy
Software Return Policy
Downloadable Software Return Policy
Desktop and Portable Computer Standard Return Policy
Monitors Standard Return Policy
Monitor Replacement Only Return Policy
Desktop and Portable Computer Replacement Only Return Policy
Memory Replacement Only Return Policy
Trial Program Return Policy
Manufacturer Warranty

Standard Return Policy

·         Return for refund within: 30 days

·         Return for replacement within: 30 days

·         Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy (those products for which Dentron states "This item may be returned for a replacement or refund within 30 days only") must be returned to Dentron within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Dentron, and not the mere issuance of an RMA.

Limited Replacement Only Return Policy

·         Return for refund within: non-refundable

·         Return for replacement within: 30 days

Products that state "This item is covered by Dentronsystems.com's Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Dentronwithin 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Dentron, and not the mere issuance of an RMA.

Software Standard Return Policy

·         Return Retail Software for refund within: 30 days (must be unopened)

·         Return OEM Software for refund within: non-refundable

·         Return Defective (Retail or OEM) Software for replacement within: 30 days

Products that state "This item is covered by Dentronsystems.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Dentronwithin 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Dentron, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to Dentron being returned to you:

·         Software items that have been opened (if requesting a refund)

·         Software items lacking the original packaging

Downloadable Software Replacement Only Return Policy

·         Return for refund within: non-refundable

·         Return for replacement within: 30 days

Products that state "This item is covered by Dentronsystems.com's Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Dentronwithin 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Dentron, and not the mere issuance of an RMA.

Downloadable software is non-returnable. The only exception to this policy is if a partial download has occurred and this can be verified through our downloadable software provider Digital River.

Computer Replacement Only Return Policy

·         Return for refund within: non-refundable

·         Return for replacement within: 30 days

This is our Computer Replacement Only Return Policy. Items covered by this policy (those products for which Dentron states "This item may be returned for a replacement within 30 days only") must be returned to Dentron within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Dentron, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

·         Any desktop PC, notebook or tablet PC that is free from defects in materials or workmanship

·         Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use

·         Any desktop PC, notebook or tablet PC that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)

A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced in Dentron's sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. 
Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to Dentron to be authorized.

You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

Monitor Standard Return Policy

·         Return for refund within: 30 days

·         Return for replacement within: 30 days

·         Restocking Fee: yes

This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Dentron states "This item may be returned for a replacement or refund within 30 days only") must be returned to Dentron within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Dentron, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

·         Any monitor that has been found to be damaged due to physical abuse or misuse.

Monitor Replacement Only Return Policy

·         Return for refund within: non-refundable

·         Return for replacement within: 30 days

Products that state "This item is covered by Dentronsystems.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Dentronwithin 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Dentron, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

·         Any monitor that has been found to be damaged due to physical abuse or misuse.


Trial Program Policy

I. Trial Program Policy
II. Shipping & Handling Fees


(I)

The Trial Program which is made to you by Dentron Systems (as defined in the Dentron Systems Terms and Conditions of Use), entitles you access to the Dentron Systems Trial Program for a period of ten (10) days from the time you receive the Trial Program Product. By submitting your payment details, you accept the Trial Program offer and consent to Dentron Systems, LLC using this information to place an authorization only (hold) on the credit card for the purchase price of the trial equipment. (Although the funds will not be captured and the card will not actually be charged, it will reduce the amount of available credit on the card being used). If you decide that the product is not right for you, you may return the product at the end of the trial period by contacting Dentron Systems and obtaining a Return Merchandise Authorization

(RMA). Upon Dentron’s receipt of the trial product from the customer, provided the product is in like new condition with all provided accessories and packaging, the hold on the card will be released. If the product is not received by Dentron Systems within one week of the expiration of the trial period, the funds will be captured and the card will be charged. If you decide to keep the product the funds will be captured and the card will be charged unless other payment arrangements are made. You acknowledge and agree to Dentron Systems Terms and Conditions of Use and these Dentron Systems Trial Program terms. You may only use this Free Trial Offer once. Dentron Systems reserves the right, in its absolute discretion, to withdraw or to modify this Free Trial Program and/or the Dentron Systems Terms and Conditions at any time without prior notice and with no liability.

(II)

There will be a non-refundable $75 shipping & handling fee charged to the card used to purchase the sensor trial on all orders.




Manufacturer's Warranties

·         Return for refund within: non-refundable

·         Return for replacement within: 30 days

Dentronsystems.com does not offer any express warranties. However, many of the products available through Dentronsystems.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, after 30 days of the invoice date. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Limited Refund Only 30-Day Return Policy

·         Return for refund within: 30 days

·         Return for replacement within: non-replaceable

 

Products that state "This item is covered by Dentronsystems.com's Non-Replaceable 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Dentronwithin 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by Dentron, and not the mere issuance of an RMA.

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